![]() ![]() Make sure the AC Adapter is plugged in and working. ![]() Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.Make sure the computer is turned off ("Shut-down" from the Windows Start menu).To restore the original factory software image on your computer follow these steps: From this special hidden image, you can restore your computer to its factory-fresh software condition by following these steps: Many Toshiba laptops come with the factory software recovery image stored in a special (hidden) area on the hard disk. Seriously, you should just download a Windows disc and format the laptop. Download an ISO of the Avira AV boot CD, burn it on your own computer, and then boot from that CD on your mom's computer and run a cleanup. ![]()
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